Discover the Best Deals to Relax and Enjoy Quality Moments with Your Family,
Leisure, Gastronomy, and Refinement. Make your reservation now!
Discover the Best Deals to Relax and Enjoy Quality Moments with Your Family,
Leisure, Gastronomy, and Refinement. Make your reservation now!
Discover the Best Deals to Relax and Enjoy Quality Moments with Your Family,
Leisure, Gastronomy, and Refinement. Make your reservation now!
SERVICE AGREEMENT
1.PARTIES
CLIENT: Mr./Ms. _________________________________________________, residing at [Complete Address, including City, State, Phone: [Phone], cellphone: [Cellphone], hereinafter referred to simply as CLIENT;
EVERYDAY, headquartered at (Street), No., CITY/STATE, ZIP Code: phone, hereinafter simply referred to as AGENCY.
TRAVEL AGENCY, headquartered at [Complete Address, including City, State, and ZIP Code], signing this contract as the legal representative of the CLIENT, representing and exclusively assisting the interests of its represented/assisted, hereinafter referred to simply as TRAVEL AGENCY.
1.1. This contract, referred to as the Service Provision Contract, aims to describe the products and services acquired by the CLIENT from EVERYDAY.
1.2. This Contract is part of the General Conditions for Acquisition of Itineraries, identified by the reservation number (file), which the CLIENT declares to have received and agreed upon. The CLIENT also declares to have checked all the itinerary details, such as full name as per the identity document for boarding, dates, and locations of boarding and return, times, and segments, as described in the voucher. The CLIENT is also aware that any changes to the itineraries will result in variations in deadlines and percentages as per the reservation.
1.3. Any changes to the itineraries will be subject to fines, rebooking fees, and/or fare differences or refunds, according to the applicable rules of the SUPPLIERS.
1.4. In case of partial or total cancellation of the itinerary, regardless of the reason, EVERYDAY will charge an administrative fee of 50% (fifty percent) of the value of the canceled product and/or service.
1.5. In case of a total or partial refund, this will be made within a period of up to 60 days.
1.6. For the services provided by the parties, upon request of the CLIENT, the CLIENT will pay the amount of R$, as per reservation No: Payment can be made by credit card or in cash.
2. OBJECT
This contract aims to provide tourism services by the TRAVEL AGENCY to the CLIENT, which include: (I) the acquisition of travel programs, (II) reservation and payment of vacancies in lodging establishments; (III) transportation, (IV) hiring of reception, transfer and assistance services, among others, as specified below. INFORMATION ABOUT THE CONTRACTED SERVICES
The TRAVEL AGENCY, responsible for customer service, will provide the CLIENT with all information about the general and specific conditions of this contract, as well as the necessary guidance for the proper use of the contracted tourism services.
3. PRICE
3.1. The CLIENT is aware, and hereby authorizes, that EVERYDAY, at its sole discretion, shall make payment to the international service provider(s) contracted in item 3., on behalf of the CLIENT and/or their companions, through resource transfer.
3.2. The TRAVEL AGENCY intermediates the services, receiving the agency fee for it. This agency fee is included in the value mentioned in item 1.6.
4. CANCELLATION / CHANGES / TRANSFER OF SERVICES - BY THE CLIENT
4.1. Cancellation is understood as the partial or total withdrawal from the trip and/or contracted services, as well as changes in boarding dates, entry and/or exit, and return.
4.2. In case of partial/total cancellation of the Itinerary, regardless of the reason, even if justified, EVERYDAY will charge the equivalent of 50% (fifty percent) of the value of the canceled product and/or service, as an administrative fee and any penalties from other SUPPLIERS such as hotels, reception, ticket suppliers, circuits, vehicle rental, and other acquired services.
4.3. Failure to show up at the scheduled time and place for the commencement of services, or showing up after their provision has commenced, constitutes a withdrawal from the contracted services.
4.4. The transfer of the CLIENT's rights to other individuals constitutes cancellation by the CLIENT.
4.5. After the calculation of penalties/fines provided for in the clause for breach of contract, if there is a balance, it will be returned to the CLIENT through a credit card refund or by deposit into the current account, within a period of up to [specify] days, counted from the date of the cancellation request.
4.6. The full payment of the tour package must be made up to 45 days before the trip. The client is aware that the contracted services may be canceled, with no penalties applied to EVERYDAY in the event of unforeseen circumstances related to force majeure.
5. CANCELLATION / CHANGES IN SERVICES - BY EVERYDAY
5.1. Due to technical-operational reasons, changes to itineraries, means of transportation, accommodation, equipment, services, etc., may occur whenever necessary, without prejudice to the CLIENT, as a similar service will always be guaranteed. If necessary, changes may also occur in the date, location, and time of embarkation to ensure transportation, with these changes limited to one day earlier or later than the original date, always informing the CLIENT about the alteration and giving them the option to accept it or cancel their reservation with a corresponding refund of one day proportionate to the total package.
5.2. The contracted services may also be canceled, at any stage or phase, due to force majeure, which, among other circumstances, may manifest through natural phenomena or in cases of public calamity; wars; government impositions; disturbance of order; accidents or strikes, among others, but always detrimental to travel services and/or putting the CLIENT and other participants at risk. In this case, EVERYDAY shall refund the amounts partially or proportionally.
5.3. The CLIENT who, in any way, puts at risk or disrupts the smooth progress of the trip and the others (passengers or not), will be removed from it, without any refund or compensation. In this case, EVERYDAY's representative, at the first feasible destination, will leave the client safely at the point of origin.
6. CLIENT'S OBLIGATIONS
6.1. All specific conditions of this contract, including the conditions for requesting, and confirming the reservation, contracting, and payment, are provided in the specific conditions of this contract. Reservation confirmations and contracting of services only materialize with the signing of this contract. However, for the proper provision of the contracted services, the CLIENT must observe, in addition to the previously established rules, the following obligations, which are common to the contracted tourism services.
6.2. Timetables: For the proper provision of the contracted services (accommodation/transportation/tours), the CLIENT must observe and follow the schedules defined in the travel information. It is customary for the CLIENT.
6.3. Baggage: The CLIENT's baggage and other personal items are not covered by this contract, as they travel at the CLIENT's own risk. EVERYDAY is not responsible for the loss, theft, robbery, misplacement, or damage that the baggage may suffer during the trip, for any reason, including its handling during transfers when this service exists. In the event of any damage or misplacement.
6.4. On any trip, by any means of transportation, the CLIENT will be entitled to carry a limited volume, specified by the carrier, as carry-on baggage. The CLIENT who may have any doubts should consult the contractor, in advance and in writing, via email (ENTER EMAIL), regarding the weight volumes that can be carried and acknowledge that when exceeding the limits established by the service provider.
6.5. It is recommended that the CLIENT insures their baggage before commencing the trip, especially when transporting valuable objects, material goods, and other items that require special attention such as documents, jewelry, money, and other credit instruments, technological equipment, fragile objects, essential medicines for their health, and the like, which should be carried as carry-on baggage, under their surveillance, and properly declared.
6.6. Transfers and tours are regular and complementary tourism services, shared with other people, carried out in a vehicle proportional to the number of people and baggage to be transported, by the peculiarities of the location and the service to be provided. The CLIENT must arrive at the designated location and time for the commencement of services, as the carrier cannot delay the transfer and/or tour to wait for the CLIENT, even if the delay is justified, such as in cases of immigration and customs authorities' retention, baggage location, flight delay, or any other nature. In these cases, the service will not be performed, and there will be no refund.
6.8. The guides for tours conducted abroad are local and, therefore, may have different customs. Additionally, they speak the language of the destination and generally know English and/or Spanish.
6.9. Optional Services. It is common to indicate optional tours, and activities during CLIENT service, which should be contracted directly with the company providing said services at the destination, with EVERYDAY not being responsible for the operation and quality of the same.
6.10. The accommodations used in the provision of services are generally of the standard (basic) category. Any differentiated accommodation must be requested in advance and must be included in the contractual specifications. If there is a modification of the accommodations at the CLIENT's initiative during the trip, the CLIENT must bear the resulting expenses, which are non-refundable. Additionally, the CLIENT needs to inform in advance about any extra needs in the rooms, such as accessibility, crib, or other specificities, to ensure a comfortable and adequate stay.
6.11. The CLIENT must always respect the check-in and check-out times for apartments and/or cabins specified in the contractual specifications. The CLIENT must verify the contractual specifications since the check-in and check-out times for apartments and cabins may vary on domestic and international trips and due to the different existing services. As a general rule, service providers allow CLIENTS to check into apartments and cabins from 3:00 PM (check-in), and check-out must be done by noon. These times must be respected regardless of the arrival or departure times of flights, boats, or shuttle services when this service is contracted. Occupying the apartment before or after these times will result in an extra daily charge by the lodging facilities, directly to the CLIENT, which will not be refunded by EVERYDAY in any way.
6.12. Additional overnight stays, caused by airport closures or operational issues of the airline, will be directly supported by the airlines by the American laws.
6.13. Responsibilities regarding values: EVERYDAY is not responsible for the theft of documents, valuable objects, and personal belongings during the trip.
6.14. Regarding the documentation, the CLIENT is responsible for it. Personal documentation, in original, recent, and in good condition, within the validity period such as, for example, a passport with a minimum of 6 months validity at the time of boarding, Identity Card - RG, visas, vaccines, health certificates, travel authorization for minors, etc., is the total responsibility of the CLIENT, and EVERYDAY has no responsibility for providing, paying for, or verifying them. Therefore, the impossibility of boarding any mode of transportation, due to the absence, poor condition, or alteration of the documentation, or if it is illegible, torn, altered, crossed out, or expired, will result in the cancellation of the trip, subjecting the CLIENT to the penalties provided in clause 5.3.
6.15. The CLIENT must stay informed about all the necessary documents for their trip, seeking guidance from their Travel Agency, as well as checking with Infraero, ANAC, and/or Federal Police, as well as the embassies of the countries they intend to visit. Thus, they will comply with local legal requirements and will be able to enjoy their trip with peace of mind.
6.16. Regarding Meals. EVERYDAY provides the "all inclusive" service, meaning breakfast, lunch, and dinner will be provided, EXCLUDING beverages of any kind. Meals will generally be served in a specific area and at previously established times.
6.17. In cases of special dietary requirements, the CLIENT must inform and consult EVERYDAY in advance about the possibility of accommodation.
6.18. EVERYDAY does not assume responsibility for consumption accidents or the quality of services provided by third parties. However, we value the quality of all services provided as an essential characteristic of business activity. Therefore, any defects in service provision must be reported directly to the company that provided the service.
7. CANCELLATION/ALTERATION OF SERVICES - BY STATE AUTHORITY ACTION
The restriction on the entry or stay of the CLIENT in international territory will occur solely and exclusively at the decision of local authorities, which exercise total control over their borders, with the power to authorize or not the entry, stay, and exit of goods and people from their territory. This is a right related to the sovereignty of each State, recognized by the international community and norms. EVERYDAY or any other company does not have any influence over such a decision.
8. FINAL AND TRANSITIONAL PROVISIONS
8.1. CLIENTS who need assistance with mobility or constant assistance for any need or special diet/food, or who have a serious illness or require special attention, in case of pregnancy, must declare their condition to EVERYDAY at the time of requesting the reservation, to enable EVERYDAY to acquire services that best meet their needs.
________/_____________/2024.
_____________________________________
SERVICE AGREEMENT
1.PARTIES
CLIENT: Mr./Ms. _________________________________________________, residing at [Complete Address, including City, State, Phone: [Phone], cellphone: [Cellphone], hereinafter referred to simply as CLIENT;
EVERYDAY, headquartered at (Street), No., CITY/STATE, ZIP Code: phone, hereinafter simply referred to as AGENCY.
TRAVEL AGENCY, headquartered at [Complete Address, including City, State, and ZIP Code], signing this contract as the legal representative of the CLIENT, representing and exclusively assisting the interests of its represented/assisted, hereinafter referred to simply as TRAVEL AGENCY.
1.1. This contract, referred to as the Service Provision Contract, aims to describe the products and services acquired by the CLIENT from EVERYDAY.
1.2. This Contract is part of the General Conditions for Acquisition of Itineraries, identified by the reservation number (file), which the CLIENT declares to have received and agreed upon. The CLIENT also declares to have checked all the itinerary details, such as full name as per the identity document for boarding, dates, and locations of boarding and return, times, and segments, as described in the voucher. The CLIENT is also aware that any changes to the itineraries will result in variations in deadlines and percentages as per the reservation.
1.3. Any changes to the itineraries will be subject to fines, rebooking fees, and/or fare differences or refunds, according to the applicable rules of the SUPPLIERS.
1.4. In case of partial or total cancellation of the itinerary, regardless of the reason, EVERYDAY will charge an administrative fee of 50% (fifty percent) of the value of the canceled product and/or service.
1.5. In case of a total or partial refund, this will be made within a period of up to 60 days.
1.6. For the services provided by the parties, upon request of the CLIENT, the CLIENT will pay the amount of R$, as per reservation No: Payment can be made by credit card or in cash.
2. OBJECT
This contract aims to provide tourism services by the TRAVEL AGENCY to the CLIENT, which include: (I) the acquisition of travel programs, (II) reservation and payment of vacancies in lodging establishments; (III) transportation, (IV) hiring of reception, transfer and assistance services, among others, as specified below. INFORMATION ABOUT THE CONTRACTED SERVICES
The TRAVEL AGENCY, responsible for customer service, will provide the CLIENT with all information about the general and specific conditions of this contract, as well as the necessary guidance for the proper use of the contracted tourism services.
3. PRICE
3.1. The CLIENT is aware, and hereby authorizes, that EVERYDAY, at its sole discretion, shall make payment to the international service provider(s) contracted in item 3., on behalf of the CLIENT and/or their companions, through resource transfer.
3.2. The TRAVEL AGENCY intermediates the services, receiving the agency fee for it. This agency fee is included in the value mentioned in item 1.6.
4. CANCELLATION / CHANGES / TRANSFER OF SERVICES - BY THE CLIENT
4.1. Cancellation is understood as the partial or total withdrawal from the trip and/or contracted services, as well as changes in boarding dates, entry and/or exit, and return.
4.2. In case of partial/total cancellation of the Itinerary, regardless of the reason, even if justified, EVERYDAY will charge the equivalent of 50% (fifty percent) of the value of the canceled product and/or service, as an administrative fee and any penalties from other SUPPLIERS such as hotels, reception, ticket suppliers, circuits, vehicle rental, and other acquired services.
4.3. Failure to show up at the scheduled time and place for the commencement of services, or showing up after their provision has commenced, constitutes a withdrawal from the contracted services.
4.4. The transfer of the CLIENT's rights to other individuals constitutes cancellation by the CLIENT.
4.5. After the calculation of penalties/fines provided for in the clause for breach of contract, if there is a balance, it will be returned to the CLIENT through a credit card refund or by deposit into the current account, within a period of up to [specify] days, counted from the date of the cancellation request.
4.6. The full payment of the tour package must be made up to 45 days before the trip. The client is aware that the contracted services may be canceled, with no penalties applied to EVERYDAY in the event of unforeseen circumstances related to force majeure.
5. CANCELLATION / CHANGES IN SERVICES - BY EVERYDAY
5.1. Due to technical-operational reasons, changes to itineraries, means of transportation, accommodation, equipment, services, etc., may occur whenever necessary, without prejudice to the CLIENT, as a similar service will always be guaranteed. If necessary, changes may also occur in the date, location, and time of embarkation to ensure transportation, with these changes limited to one day earlier or later than the original date, always informing the CLIENT about the alteration and giving them the option to accept it or cancel their reservation with a corresponding refund of one day proportionate to the total package.
5.2. The contracted services may also be canceled, at any stage or phase, due to force majeure, which, among other circumstances, may manifest through natural phenomena or in cases of public calamity; wars; government impositions; disturbance of order; accidents or strikes, among others, but always detrimental to travel services and/or putting the CLIENT and other participants at risk. In this case, EVERYDAY shall refund the amounts partially or proportionally.
5.3. The CLIENT who, in any way, puts at risk or disrupts the smooth progress of the trip and the others (passengers or not), will be removed from it, without any refund or compensation. In this case, EVERYDAY's representative, at the first feasible destination, will leave the client safely at the point of origin.
6. CLIENT'S OBLIGATIONS
6.1. All specific conditions of this contract, including the conditions for requesting, and confirming the reservation, contracting, and payment, are provided in the specific conditions of this contract. Reservation confirmations and contracting of services only materialize with the signing of this contract. However, for the proper provision of the contracted services, the CLIENT must observe, in addition to the previously established rules, the following obligations, which are common to the contracted tourism services.
6.2. Timetables: For the proper provision of the contracted services (accommodation/transportation/tours), the CLIENT must observe and follow the schedules defined in the travel information. It is customary for the CLIENT.
6.3. Baggage: The CLIENT's baggage and other personal items are not covered by this contract, as they travel at the CLIENT's own risk. EVERYDAY is not responsible for the loss, theft, robbery, misplacement, or damage that the baggage may suffer during the trip, for any reason, including its handling during transfers when this service exists. In the event of any damage or misplacement.
6.4. On any trip, by any means of transportation, the CLIENT will be entitled to carry a limited volume, specified by the carrier, as carry-on baggage. The CLIENT who may have any doubts should consult the contractor, in advance and in writing, via email (ENTER EMAIL), regarding the weight volumes that can be carried and acknowledge that when exceeding the limits established by the service provider.
6.5. It is recommended that the CLIENT insures their baggage before commencing the trip, especially when transporting valuable objects, material goods, and other items that require special attention such as documents, jewelry, money, and other credit instruments, technological equipment, fragile objects, essential medicines for their health, and the like, which should be carried as carry-on baggage, under their surveillance, and properly declared.
6.6. Transfers and tours are regular and complementary tourism services, shared with other people, carried out in a vehicle proportional to the number of people and baggage to be transported, by the peculiarities of the location and the service to be provided. The CLIENT must arrive at the designated location and time for the commencement of services, as the carrier cannot delay the transfer and/or tour to wait for the CLIENT, even if the delay is justified, such as in cases of immigration and customs authorities' retention, baggage location, flight delay, or any other nature. In these cases, the service will not be performed, and there will be no refund.
6.8. The guides for tours conducted abroad are local and, therefore, may have different customs. Additionally, they speak the language of the destination and generally know English and/or Spanish.
6.9. Optional Services. It is common to indicate optional tours, and activities during CLIENT service, which should be contracted directly with the company providing said services at the destination, with EVERYDAY not being responsible for the operation and quality of the same.
6.10. The accommodations used in the provision of services are generally of the standard (basic) category. Any differentiated accommodation must be requested in advance and must be included in the contractual specifications. If there is a modification of the accommodations at the CLIENT's initiative during the trip, the CLIENT must bear the resulting expenses, which are non-refundable. Additionally, the CLIENT needs to inform in advance about any extra needs in the rooms, such as accessibility, crib, or other specificities, to ensure a comfortable and adequate stay.
6.11. The CLIENT must always respect the check-in and check-out times for apartments and/or cabins specified in the contractual specifications. The CLIENT must verify the contractual specifications since the check-in and check-out times for apartments and cabins may vary on domestic and international trips and due to the different existing services. As a general rule, service providers allow CLIENTS to check into apartments and cabins from 3:00 PM (check-in), and check-out must be done by noon. These times must be respected regardless of the arrival or departure times of flights, boats, or shuttle services when this service is contracted. Occupying the apartment before or after these times will result in an extra daily charge by the lodging facilities, directly to the CLIENT, which will not be refunded by EVERYDAY in any way.
6.12. Additional overnight stays, caused by airport closures or operational issues of the airline, will be directly supported by the airlines by the American laws.
6.13. Responsibilities regarding values: EVERYDAY is not responsible for the theft of documents, valuable objects, and personal belongings during the trip.
6.14. Regarding the documentation, the CLIENT is responsible for it. Personal documentation, in original, recent, and in good condition, within the validity period such as, for example, a passport with a minimum of 6 months validity at the time of boarding, Identity Card - RG, visas, vaccines, health certificates, travel authorization for minors, etc., is the total responsibility of the CLIENT, and EVERYDAY has no responsibility for providing, paying for, or verifying them. Therefore, the impossibility of boarding any mode of transportation, due to the absence, poor condition, or alteration of the documentation, or if it is illegible, torn, altered, crossed out, or expired, will result in the cancellation of the trip, subjecting the CLIENT to the penalties provided in clause 5.3.
6.15. The CLIENT must stay informed about all the necessary documents for their trip, seeking guidance from their Travel Agency, as well as checking with Infraero, ANAC, and/or Federal Police, as well as the embassies of the countries they intend to visit. Thus, they will comply with local legal requirements and will be able to enjoy their trip with peace of mind.
6.16. Regarding Meals. EVERYDAY provides the "all inclusive" service, meaning breakfast, lunch, and dinner will be provided, EXCLUDING beverages of any kind. Meals will generally be served in a specific area and at previously established times.
6.17. In cases of special dietary requirements, the CLIENT must inform and consult EVERYDAY in advance about the possibility of accommodation.
6.18. EVERYDAY does not assume responsibility for consumption accidents or the quality of services provided by third parties. However, we value the quality of all services provided as an essential characteristic of business activity. Therefore, any defects in service provision must be reported directly to the company that provided the service.
7. CANCELLATION/ALTERATION OF SERVICES - BY STATE AUTHORITY ACTION
The restriction on the entry or stay of the CLIENT in international territory will occur solely and exclusively at the decision of local authorities, which exercise total control over their borders, with the power to authorize or not the entry, stay, and exit of goods and people from their territory. This is a right related to the sovereignty of each State, recognized by the international community and norms. EVERYDAY or any other company does not have any influence over such a decision.
8. FINAL AND TRANSITIONAL PROVISIONS
8.1. CLIENTS who need assistance with mobility or constant assistance for any need or special diet/food, or who have a serious illness or require special attention, in case of pregnancy, must declare their condition to EVERYDAY at the time of requesting the reservation, to enable EVERYDAY to acquire services that best meet their needs.
________/_____________/2024.
_____________________________________
SERVICE AGREEMENT
1.PARTIES
CLIENT: Mr./Ms. _________________________________________________, residing at [Complete Address, including City, State, Phone: [Phone], cellphone: [Cellphone], hereinafter referred to simply as CLIENT;
EVERYDAY, headquartered at (Street), No., CITY/STATE, ZIP Code: phone, hereinafter simply referred to as AGENCY.
TRAVEL AGENCY, headquartered at [Complete Address, including City, State, and ZIP Code], signing this contract as the legal representative of the CLIENT, representing and exclusively assisting the interests of its represented/assisted, hereinafter referred to simply as TRAVEL AGENCY.
1.1. This contract, referred to as the Service Provision Contract, aims to describe the products and services acquired by the CLIENT from EVERYDAY.
1.2. This Contract is part of the General Conditions for Acquisition of Itineraries, identified by the reservation number (file), which the CLIENT declares to have received and agreed upon. The CLIENT also declares to have checked all the itinerary details, such as full name as per the identity document for boarding, dates, and locations of boarding and return, times, and segments, as described in the voucher. The CLIENT is also aware that any changes to the itineraries will result in variations in deadlines and percentages as per the reservation.
1.3. Any changes to the itineraries will be subject to fines, rebooking fees, and/or fare differences or refunds, according to the applicable rules of the SUPPLIERS.
1.4. In case of partial or total cancellation of the itinerary, regardless of the reason, EVERYDAY will charge an administrative fee of 50% (fifty percent) of the value of the canceled product and/or service.
1.5. In case of a total or partial refund, this will be made within a period of up to 60 days.
1.6. For the services provided by the parties, upon request of the CLIENT, the CLIENT will pay the amount of R$, as per reservation No: Payment can be made by credit card or in cash.
2. OBJECT
This contract aims to provide tourism services by the TRAVEL AGENCY to the CLIENT, which include: (I) the acquisition of travel programs, (II) reservation and payment of vacancies in lodging establishments; (III) transportation, (IV) hiring of reception, transfer and assistance services, among others, as specified below. INFORMATION ABOUT THE CONTRACTED SERVICES
The TRAVEL AGENCY, responsible for customer service, will provide the CLIENT with all information about the general and specific conditions of this contract, as well as the necessary guidance for the proper use of the contracted tourism services.
3. PRICE
3.1. The CLIENT is aware, and hereby authorizes, that EVERYDAY, at its sole discretion, shall make payment to the international service provider(s) contracted in item 3., on behalf of the CLIENT and/or their companions, through resource transfer.
3.2. The TRAVEL AGENCY intermediates the services, receiving the agency fee for it. This agency fee is included in the value mentioned in item 1.6.
4. CANCELLATION / CHANGES / TRANSFER OF SERVICES - BY THE CLIENT
4.1. Cancellation is understood as the partial or total withdrawal from the trip and/or contracted services, as well as changes in boarding dates, entry and/or exit, and return.
4.2. In case of partial/total cancellation of the Itinerary, regardless of the reason, even if justified, EVERYDAY will charge the equivalent of 50% (fifty percent) of the value of the canceled product and/or service, as an administrative fee and any penalties from other SUPPLIERS such as hotels, reception, ticket suppliers, circuits, vehicle rental, and other acquired services.
4.3. Failure to show up at the scheduled time and place for the commencement of services, or showing up after their provision has commenced, constitutes a withdrawal from the contracted services.
4.4. The transfer of the CLIENT's rights to other individuals constitutes cancellation by the CLIENT.
4.5. After the calculation of penalties/fines provided for in the clause for breach of contract, if there is a balance, it will be returned to the CLIENT through a credit card refund or by deposit into the current account, within a period of up to [specify] days, counted from the date of the cancellation request.
4.6. The full payment of the tour package must be made up to 45 days before the trip. The client is aware that the contracted services may be canceled, with no penalties applied to EVERYDAY in the event of unforeseen circumstances related to force majeure.
5. CANCELLATION / CHANGES IN SERVICES - BY EVERYDAY
5.1. Due to technical-operational reasons, changes to itineraries, means of transportation, accommodation, equipment, services, etc., may occur whenever necessary, without prejudice to the CLIENT, as a similar service will always be guaranteed. If necessary, changes may also occur in the date, location, and time of embarkation to ensure transportation, with these changes limited to one day earlier or later than the original date, always informing the CLIENT about the alteration and giving them the option to accept it or cancel their reservation with a corresponding refund of one day proportionate to the total package.
5.2. The contracted services may also be canceled, at any stage or phase, due to force majeure, which, among other circumstances, may manifest through natural phenomena or in cases of public calamity; wars; government impositions; disturbance of order; accidents or strikes, among others, but always detrimental to travel services and/or putting the CLIENT and other participants at risk. In this case, EVERYDAY shall refund the amounts partially or proportionally.
5.3. The CLIENT who, in any way, puts at risk or disrupts the smooth progress of the trip and the others (passengers or not), will be removed from it, without any refund or compensation. In this case, EVERYDAY's representative, at the first feasible destination, will leave the client safely at the point of origin.
6. CLIENT'S OBLIGATIONS
6.1. All specific conditions of this contract, including the conditions for requesting, and confirming the reservation, contracting, and payment, are provided in the specific conditions of this contract. Reservation confirmations and contracting of services only materialize with the signing of this contract. However, for the proper provision of the contracted services, the CLIENT must observe, in addition to the previously established rules, the following obligations, which are common to the contracted tourism services.
6.2. Timetables: For the proper provision of the contracted services (accommodation/transportation/tours), the CLIENT must observe and follow the schedules defined in the travel information. It is customary for the CLIENT.
6.3. Baggage: The CLIENT's baggage and other personal items are not covered by this contract, as they travel at the CLIENT's own risk. EVERYDAY is not responsible for the loss, theft, robbery, misplacement, or damage that the baggage may suffer during the trip, for any reason, including its handling during transfers when this service exists. In the event of any damage or misplacement.
6.4. On any trip, by any means of transportation, the CLIENT will be entitled to carry a limited volume, specified by the carrier, as carry-on baggage. The CLIENT who may have any doubts should consult the contractor, in advance and in writing, via email (ENTER EMAIL), regarding the weight volumes that can be carried and acknowledge that when exceeding the limits established by the service provider.
6.5. It is recommended that the CLIENT insures their baggage before commencing the trip, especially when transporting valuable objects, material goods, and other items that require special attention such as documents, jewelry, money, and other credit instruments, technological equipment, fragile objects, essential medicines for their health, and the like, which should be carried as carry-on baggage, under their surveillance, and properly declared.
6.6. Transfers and tours are regular and complementary tourism services, shared with other people, carried out in a vehicle proportional to the number of people and baggage to be transported, by the peculiarities of the location and the service to be provided. The CLIENT must arrive at the designated location and time for the commencement of services, as the carrier cannot delay the transfer and/or tour to wait for the CLIENT, even if the delay is justified, such as in cases of immigration and customs authorities' retention, baggage location, flight delay, or any other nature. In these cases, the service will not be performed, and there will be no refund.
6.8. The guides for tours conducted abroad are local and, therefore, may have different customs. Additionally, they speak the language of the destination and generally know English and/or Spanish.
6.9. Optional Services. It is common to indicate optional tours, and activities during CLIENT service, which should be contracted directly with the company providing said services at the destination, with EVERYDAY not being responsible for the operation and quality of the same.
6.10. The accommodations used in the provision of services are generally of the standard (basic) category. Any differentiated accommodation must be requested in advance and must be included in the contractual specifications. If there is a modification of the accommodations at the CLIENT's initiative during the trip, the CLIENT must bear the resulting expenses, which are non-refundable. Additionally, the CLIENT needs to inform in advance about any extra needs in the rooms, such as accessibility, crib, or other specificities, to ensure a comfortable and adequate stay.
6.11. The CLIENT must always respect the check-in and check-out times for apartments and/or cabins specified in the contractual specifications. The CLIENT must verify the contractual specifications since the check-in and check-out times for apartments and cabins may vary on domestic and international trips and due to the different existing services. As a general rule, service providers allow CLIENTS to check into apartments and cabins from 3:00 PM (check-in), and check-out must be done by noon. These times must be respected regardless of the arrival or departure times of flights, boats, or shuttle services when this service is contracted. Occupying the apartment before or after these times will result in an extra daily charge by the lodging facilities, directly to the CLIENT, which will not be refunded by EVERYDAY in any way.
6.12. Additional overnight stays, caused by airport closures or operational issues of the airline, will be directly supported by the airlines by the American laws.
6.13. Responsibilities regarding values: EVERYDAY is not responsible for the theft of documents, valuable objects, and personal belongings during the trip.
6.14. Regarding the documentation, the CLIENT is responsible for it. Personal documentation, in original, recent, and in good condition, within the validity period such as, for example, a passport with a minimum of 6 months validity at the time of boarding, Identity Card - RG, visas, vaccines, health certificates, travel authorization for minors, etc., is the total responsibility of the CLIENT, and EVERYDAY has no responsibility for providing, paying for, or verifying them. Therefore, the impossibility of boarding any mode of transportation, due to the absence, poor condition, or alteration of the documentation, or if it is illegible, torn, altered, crossed out, or expired, will result in the cancellation of the trip, subjecting the CLIENT to the penalties provided in clause 5.3.
6.15. The CLIENT must stay informed about all the necessary documents for their trip, seeking guidance from their Travel Agency, as well as checking with Infraero, ANAC, and/or Federal Police, as well as the embassies of the countries they intend to visit. Thus, they will comply with local legal requirements and will be able to enjoy their trip with peace of mind.
6.16. Regarding Meals. EVERYDAY provides the "all inclusive" service, meaning breakfast, lunch, and dinner will be provided, EXCLUDING beverages of any kind. Meals will generally be served in a specific area and at previously established times.
6.17. In cases of special dietary requirements, the CLIENT must inform and consult EVERYDAY in advance about the possibility of accommodation.
6.18. EVERYDAY does not assume responsibility for consumption accidents or the quality of services provided by third parties. However, we value the quality of all services provided as an essential characteristic of business activity. Therefore, any defects in service provision must be reported directly to the company that provided the service.
7. CANCELLATION/ALTERATION OF SERVICES - BY STATE AUTHORITY ACTION
The restriction on the entry or stay of the CLIENT in international territory will occur solely and exclusively at the decision of local authorities, which exercise total control over their borders, with the power to authorize or not the entry, stay, and exit of goods and people from their territory. This is a right related to the sovereignty of each State, recognized by the international community and norms. EVERYDAY or any other company does not have any influence over such a decision.
8. FINAL AND TRANSITIONAL PROVISIONS
8.1. CLIENTS who need assistance with mobility or constant assistance for any need or special diet/food, or who have a serious illness or require special attention, in case of pregnancy, must declare their condition to EVERYDAY at the time of requesting the reservation, to enable EVERYDAY to acquire services that best meet their needs.
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